Last updated: November 23, 2025

Refund & Cancellation Policy

At Build with Brainyl (“we,” “our,” or “us”), we aim to provide meaningful, high-quality educational content and membership benefits. We understand circumstances may arise where you want to cancel a subscription or request a refund. This policy describes when refunds are available and how cancellations work.

1. Eligibility for Refunds

Refunds are available only when all the following conditions are met:

• The payment was processed through Build with Brainyl’s Stripe-powered membership system.
• You submit the refund request within 48 hours of the original purchase.

Refunds are not provided for:

• Free memberships or community access
• Partial months or unused time remaining on an active membership
• Requests submitted after the 48-hour window
• Renewals where premium or member-only content was already accessed during that billing cycle

2. How to Cancel or Request a Refund

Cancellation

You may cancel your paid membership at any time from your account settings. Cancellation stops future charges but does not automatically trigger a refund.

Refund Request

If you believe you qualify for a refund, email support@brainyl.cloud with:

• Your full name
• The email associated with your account
• The purchase date and plan
• A brief explanation of the issue

We review each request and respond within 3 business days.

3. Refund Processing

When a refund is approved:

• Funds are returned to the original payment method.
• Banks and payment providers may take up to 10 business days to post the credit.
• Taxes or fees charged by third parties may be non-refundable, depending on local regulations.

4. Non-Refundable Situations

We will decline refund requests if:

• The request arrives more than 48 hours after purchase.
• Premium or member-only assets (playbooks, videos, templates) were already accessed.
• You decide you no longer need the service after using it.
• An auto-renewal processed and content was accessed during that cycle.
• The issue stems from device limitations, network problems, browser settings, or other factors outside our control.

5. Policy Updates

We may revise this Refund & Cancellation Policy periodically. When changes occur, the “Last updated” date will be refreshed, and significant updates may be announced via the website or email.

6. Contact

Questions about refunds, cancellations, or billing? Reach us at support@brainyl.cloud and include “Refund Request” or “Cancellation Help” in the subject line.

7. Acceptance

By purchasing a membership from Build with Brainyl, you acknowledge that you have read, understood, and agree to this Refund & Cancellation Policy.